I’m not sure if this reply is to me.
When I first read this it came across as “why can’t you understand this. Are you dumb”. I didn’t bite. I didn’t ignore you. Rather I explained that what you see/thing can be different from what I think you’re seeing and thinking, and then answered your question.
Once I was back-and-forth with user with an issue for a few days, then he sent a screenshot and I realised we were talking about two completely different things for days.
Screenshots make a big difference - I can diagnose some issues within seconds with a screenshot.
The reason this company is so sensitive is that it is actually a human. It is just me with my wife helping with social media. As I said I’ve been doing this for 9 years. I love building this app. I like seeing people get value out of Flowx. And I care about how users find the app and I do enjoy helping people. That pretty much defines being “sensitive”. I do care.
This is what a user wrote several hours ago.
I use to answer all review but it’s a toxic place. Some people are so entitled. Some people are trolls (I’ve had a real serious one). At times I thought about cutting the free version of the app but I know the entitled people are a small portion of the 90,000 users (over 90% are free users) and I would be cutting off far more nice people. After years of negativity in reviews, I am less sensitive to them and care less about reviews and stars. People use stars to force me to do something. I gave up fighting for stars. I don’t care anymore.
The web is a toxic place. For me, this is the hardest thing about app development. Many people don’t see the person on the other side of the keyboard/screen. It’s not hard to be nice or respectful.
I have seriously thought about paying someone to provide support, or to completely disengage, stop reading things and stop replying to people. At least I’ll still have the app development part which I love. But this would be a sad way to go.
People wonder why companies become souless and insensitive - this is why. It is because some people don’t see the human on the other side of the screen.
Here is an example of this:
This one is very sad:
Blockquote
I’ve gotten emails wishing that I get cancer because I added a donate button in a paid app…