Can't purchase gold on iOS

Bugs
1

When I view the “Pro Store” section of the iOS app, I see an error on the bottom saying “No product found! Contact developer”

I’m moving over from Android and would love to get my subscription working again!

2 Likes
2

Hi, Sorry about this. What version are you using?

It’s hard dealing with purchases, especially when I don’t use a Apple device.

Are there any other Apple users here? Are you able to test out a purchase, obviously you don’t go through the whole purchase process. Just see if you can start the Buy process.

Cheers, Duane.

2 Likes
3

Also can you send me the debug log via Advanced Settings in the app.

And please send me a screenshot of the “Pro Store”.

2 Likes
4

@shane98c Hello and Welcome to the Forum and Thank you for Using Flowx

1 Like
5

flow X problem GOLD
flow X problem GOLD296×640 154 KB

Good afternoon, I am on IOS 26.3.1 and I have the same problem. I am not allowed to buy a GOLD subscription. Screen shot enclosed. Thanks

1 Like
6

debug log should have been sent (code wlr) just now.

The above screenshot is what I’m seeing on my device too! app version 4.146 on ios 26.3.1

1 Like
7

In the beta version on my iPad, I can see the option to purchase.

Are either of you one TestFlight? Am I able to add you to TestFlight to test the recent version in beta?

2 Likes
8

I’ve got testflight. apple id is my username at gmail

1 Like
9

Cool. invite should arrive soon.

2 Likes
10

seeing the same issue in the testflight version, tried sending another debug log after viewing the pro screen.

1 Like
11

That’s really odd because I can see the product on my iPad. Also there have been new trials in the last several days so other users have been able to buy.

Also I can’t find your debug log which should be uploaded. I wonder if there is an internet issue or something blocking.

Maybe I need a better way to upload debug logs.

2 Likes
12

flowx 2 GOLD PROB
flowx 2 GOLD PROB296×640 141 KB

Good morning,

I have uninstalled and reinstalled the app on both my iPhone and iPad, but the problem remains and I am still unable to purchase a GOLD subscription.

I noticed that when I tap on “Restore” (bottom right), a popup appears at the top of the screen displaying “Success”.

I originally installed the app in October 2025 and uninstalled it shortly afterwards because I had chosen another app.

Maybe the problem is linked to this.

Thanks anyway, and good luck solving the issue.

Olivier

1 Like
13

Good afternoon,

Quick update regarding the issue.

For testing purposes, I asked my wife to download and install the latest version of the app on her iPhone (26.3.1) using her own Apple ID.

The installation completed successfully, but she is experiencing the exact same issue.
When opening the “PRO STORE” section , the app displays the same screen “No product found! Contact developer”

For infomation, Both devices are connected to the Belgian App Store.

Thanks,

1 Like
14

Thanks for that.

I plan to update a few libraries in the next release and I’ll have a good look at this issue.

@shane98c - what country are you in?

3 Likes
15

United States.

2 Likes
16

I think I know what the bug is and will fix it today.

2 Likes
17

Ok, I finally found the bug and it’s fixed. Just refresh the app and it should be working.

It was all my fault.

3 Likes
18

Indeed, I have managed to take a pro subscription !

Thanks for the quick update.

Take care,

Olivier

2 Likes
19

Thanks for the gold support.

2 Likes